Please read the following membership terms and conditions carefully before signing up or making a transaction. WINSERN reserves the right to amend these member terms and conditions anytime, with or without prior notice to customers (hereon referred to as “ WINSERN Agents” or “Agents”). As an WINSERN Agent, it is your responsibility to know and periodically update   yourself on these terms and conditions so as to fully understand your member rights and privileges. 

1. Membership 

1.1  Application for WINSERN Membership is open to those residing in Malaysia aged 18 and above. However, approval of  membership is subject to the discretion of the Management of WINSERN LABELGRAPHIC SDN BHD .

1.2  The management of WINSERN LABELGRAPHIC SDN BHD. has the right to decline any individual Member status or to  terminate a Agent's membership at its discretion without prejudice. 

1.3  Employees of WINSERN LABELGRAPHIC SDN BHD, its affiliates, subsidiaries, advertising agencies and suppliers are not  eligible to become WINSERN Agents or participate in any WINSERN program. 

1.4 Individuals who wish to join WINSERN as an Agent must first complete the online registration form on the WINSERN  website ( Those who qualify as dealers are required to pay RM100.00 as prepaid credit to  their account for membership activation. No other arrangement will be entertained. Each WINSERN agent is entitled to only 1 account (Online  Member Account). (For details in making Payment or Reloading / Top Up prepaid credit, please refer to clause  #3. Payment / Depositing (Top Up) Prepaid Credit). 

1.5 Agents may terminate their membership at any time, and the balance in their account will be refunded within 30  working days. Refund amounting RM10.00 or less will not be made. Those who decide to rejoin WINSERN will have to   register and pay the standard fee again. As proof, all requests for termination of membership must be in writing and  email to WINSERN LABELGRAPHIC SDN BHD .

2. Ordering / Operations 

2.1 All printing of WINSERN products will be solely undertaken by WINSERN or its appointed vendor. WINSERN Members are  restricted from submitting any order for an WINSERN product to another printer/lithographer. If an Agent does not  adhere to this condition, the management reserves the right to terminate his or her service account and membership   as well as demand the return of all materials and information pertaining to WINSERN. In such a case, WINSERN LABELGRAPHIC SDN BHD  will reimburse that Agent for the return of materials which shall be considered “used” and payment shall be made in accordance and subject to the condition of those returned materials. 

2.2 WINSERN Agents are solely responsible for their own customers including any transaction such as payment  collection.
2.3 WINSERN does not accept direct order(s) from Agents' customers. 

2.4 All orders must be submitted online. (Refer to website for online ordering procedure) 

2.5 WINSERN reserves the right to reject any order that does not comply with the standard product specifications for output set by WINSERN and stated in the Agents’ handbook and WINSERN website. 

2.6 Once an agent submits an order to WINSERN, it is considered a purchase. Once an order is in process stage (i.e, “ Processing” & “Shipped” status indicated in the Order Page) it cannot be cancelled or changed. Agents who  wish to cancel an order in the process stage will be charged a cancellation handling fee amounting to not less than  RM50 or 40% of the final  total cost of that order (whichever amount is greater). This handling fee will be automatically  deducted from the  prepaid credit available in member's Online Member Account. Should there be insufficient funds  in that agent's account for deduction, that member will be prohibited from placing future orders as well as lose all  membership privileges until the outstanding sum is paid up in full within 14 working days after notice is given. 

2.7  If Agent is required to amend and resend artwork file to WINSERN, the order must be canceled. Agent is required to  reupload the amended artwork into preflight system and place the order again.

2.8  WINSERN  Agent is required to have adequate fund (prepaid credit) in this account to make an order. Order will not be processed if printing fee due exceeds the available funds in Agent's account. Should this happen, Agent is required to top up (reload) prepaid credit in order to proceed with the order.

2.9  WINSERN provides printing services to its Agents only.

2.10 WINSERN will not provide colour proofing or proofreading services. However, we do provide Contract Proofing which is an optional service. (See Contract Proofing for more details)

2.11 WINSERN does not provide hardcopy of official receipts for purchases. Agents can print out the official receipts for their completed orders from the “Statement” page in the Member Web Page.

2.12 The WINSERN Member Account is updated daily and Agents can trace and print the statement of account from the Member Web Page.

2.13 WINSERN shall take legal action to prosecute any Agent whom we suspect of making fraud deposits/payments to us. We shall also terminate that Agent’s membership and bar him/her from further use of our services.

3. Payment / Depositing (Top Up) Prepaid Credit

3.1  As WINSERN uses a prepaid system, orders will be debited from Agent's prepaid credit. Payment for membership registration: WINSERN Agents must fax a copy of the bank deposit slip or funds transfer printout with the sign-up confirmation printout to WINSERN upon paying registration fee and/or depositing prepaid credit (for payment method through bank deposit or online interbank funds transfer only). All deposited prepaid credits must tally to reload amount that member has indicated in Top Up Page. If deposited prepaid credits does not tally with the amount agent has requested to top up on web page, that deposited amount shall be the final amount credited into Agent’s WINSERN account.

3.2 Registration Payment/Prepaid Credit Top Up methods:
 (i) CASH BANK-IN to WINSERN LABELGRAPHIC SDN BHD and deposited into WINSERN bank account.
 (ii) CHEQUE made payable to WINSERN LABELGRAPHIC SDN BHD and deposited into WINSERN bank account.

3.3  Activation of an WINSERN Agent Account is subject to WINSERN management approval and successful clearance of cheque or cash deposit or funds transfer verification by the bank.

3.4  Minimum prepaid credit to top up: 
(i) Cash (Bank-in) = RM100. Incremental in RM10s (ie. +RM100, +RM110, +RM120, +RM130, +RM140, etc.). 
(ii) Cheque Deposit = RM100. Incremental in RM10s (ie. +RM100, +RM110, +RM120, +RM130, +RM140, etc.). 
(iii) Interbank Funds Transfer = RM100. Incremental in RM10s (ie. +RM100, +RM110, +RM120, +RM130,   +RM140, etc.).

3.5 For top ups using cash or cheque deposit or interbank funds transfer, Agents are required to fax the bank-in  receipt/slip as proof of deposit.

3.6  WINSERN does not provide a receipt for your Prepaid Credit Top Up/Deposit. If you require a statement of proof for your Prepaid Credit Top Up/Deposit, you can print a Top Up Confirmation Slip for the “Top Up” page.

3.7  Official Receipts for completed orders can be downloaded and printed out as reference from the “Statement”  page.

3.8  RM5.00 and above in an WINSERN Member Account is refundable upon termination of membership by either party. As proof, all requests for termination of membership by either party must be in writing.

4. Pricing / Delivery

4.1 Exact reprints will be charged at the same price.

4.2 Services, products and pricing are subject to change from time to time without prior notice.

4.3 WINSERN will not liaise with any customer on Agent's behalf. 

4.4 All printed goods shall be own collected at Winsern's premises.

4.5 WINSERN will only entertain requests for urgent deliveries with an Urgent Job service fee. For special arrangements, Agents are required to write in or call Customer Service with their enquiry.

4.6 West Malaysia and East Malaysia will be offer at difference price. The price we charge is based on where Agent ship the goods to.

4.7 Goods delivered to WINSERN Members are packed according to WINSERN standard packing and with printed label attached on the outside. Once goods have left our WINSERN  premises, they are no longer the responsibility of WINSERN LABELGRAPHIC SDN BHD. If there are any discrepancies in the print quality or quantity of goods, Agents are advised to call the WINSERN Customer Service to lodge a complaint.

4.8 At the reguest of the WINSERN Agent, printed goods can be arranged to be deliverd by courier services company or trasnport company. The courier services charges or transport fee shall be paid by WINSERN Agent.

4.9 Free delivery is only applicable for local WINSERN Agents for each delivery with order value of RM250.00 and above. The printed goods can be delivered within 5 working days for locations at Bukit Mertajam, Butterworth, Prai, Jawi, Nibong Tebal and some specified collection locations such as Kulim(at McDonald),Sungai Petani(at Tesco,Bakar Arang) and Penang Island(at Tesco,E Gate).

5. Artwork File Preparation / Transfer

5.1 All uploaded artwork must be in PDF file with CMYK format.

5.2 Guidelines for artwork are as follows: 
(I)  Out line must be created .
(ii)  All images must be embeded.
(iii) Resolution must be above 72DPI for banner printing.
(iv) Resolution must be alone 300DPI for sticker/ offset printing.
(v) The following common errors encountered in PDF file shall be rejected.
     a- Missing font / Uncurve/unpath font
     b-Overprint file/overprint stroke
     c- Artwork contain RGB and PANTONE 

5.3 All artwork content or spelling must be checked by agent.

5.4 All artworks should be saved into individual files and according to each order.

5.5 All artworks must be sent to WINSERN through the Internet. Please download artwork specifications from our website  to learn how to prepare file for uploading.

5.6 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore WINSERN will not be responsible for colour discrepancies in the end product as a  result of member’s reliance on the said colour displays instead of WINSERN CMYK Colour Reference manual to  set his/her colours for output.

5.7 To avoid delays or inconveniences, WINSERN Agents are advised to check that their artworks comply with all WINSERN standard specifications, setting and format.

5.8  Auto Preflight Process Before ordering, all members are required to upload their PDF/artwork file for inspection by WINSERN auto preflight software which comes embedded in the artwork uploading module to ensure compliance with our selected PDF quality specifications.

5.9 Auto Preflight will only check for the following common errors encountered in PDF files:
(i) Missing Font / Uncurve/Unpath Font.
(ii) Overprint fill / overprint stroke.
(iii) Resolution below 300 dpi.
(iv) Artwork contains RGB and/or PANTONE.

5.10 The auto preflight process cannot be considered as the final stage of PDF/artwork file checking and WINSERN by no means acknowledges it as a complete solution for checking PDF/artwork files.

5.11 PDF/artwork files that have been inspected will be stored on the WINSERN server for a maximum of 72 hours. After which, WINSERN will remove PDF/artwork file from server.

5.12 All amended PDF/artwork file are required to go through auto preflight process again.

5.13 In the event WINSERN detects that Agent’s submitted artwork for printing does not comply with WINSERN artwork  PDF file standards,it shall be put into job pending status.

5.14 WINSERN will inform Agent of the problem via phone calls within 2 hours after receiving order. (Orders that are  submitted after 6.00pm time will only be screened the following working day)

5.15 If Agent order has error, WINSERN will put the particular order in the ''pending'' list, which the order is on hold until  the correction is made by the Agent.

5.16 If Agent insists on proceeding to print without making recommended corrections highlighted in Pending Status,  Agent does so at his/her risk. WINSERN cannot be held responsible for outcome of printout.

5.17 If an Agent makes an error while placing his/her order, for example: accidentally submitting the same order twice, that Agent must call to inform WINSERN Customer Service immediately. WINSERN will not be responsible for any consequences arising from that Agent's failure to inform customer service immediately.

5.18  WINSERN cannot be held liable for any consequences in the event an artwork error goes undetected.

5.19  Artwork sent must be in a single layout / layer. Do not lock / hide any object in the artwork.

5.20  No changes can be made to the artwork once submitted to WINSERN for printing.

5.21  WINSERN Agents are required to resend artwork for every repeat order.

5.22 WINSERN is not responsible for Agent's copyright infringement of artwork content.

5.23  WINSERN will not print jobs that contain offensive or abusive literature or images.

6. General Expectation on Printing Outcome.

6.1  Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause #7).

6.2 Printed surface dotted with dirt shall not be more than 1 dot per 5sqcm and the dot shall not be bigger than  0.3mm.

6.3 Tolerance of the cutting edge is +- 1.5mm.

6.4  While WINSERN will take every caution when handling pressure sensitive materials like carbonless copy paper (NCR), we cannot guarantee that they will be completely free of markings after print.

6.5  For products with Spot UV finishing, tolerance of registration is +-0.25mm. Member may not reject order if Spot UV defects affect only 2% or below of the printed quantity per order.

6.6  For products with hot-stamping finishing, tolerance of registration is +-1.5mm.

6.7  For products with thin paper material such as money packet, art paper, simili loose sheer with hot-stamping finishing, stamping pressure may leave a stamping mark on the back of products. Hence, members shall notice this risk and WINSERN shall not be held responsible for the stamping mark on the back.

6.8  For product with die-cutting, tolerance of cutting is +-1mm.

6.9 Any rejection for product related to the Default Security Tinting (confusing design) will not be accepted.

7. Colour Disclaimer (Offset Press)

In order to provide a cheaper end cost to our members and a quicker turnaround of the printed matter, WINSERN groups together CMYK work. This form of printing referred to as “gang-run printing” or “batch printing” is used for the printing of WINSERN standard products, and marginal variations are to be expected from one print run to another.
As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints.
A 100% exact colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be supported by contract proofing and will result in the print cost of the job being significantly greater.

8. Product Refund / Reimbursement

If you are not satisfied with any product, please e-mail Customer Service within 7 working days of receiving your printed goods. Please include your Agent name, order number and reason for dissatisfaction. At the same time, WINSERN will collect the printed goods from you within 7 working days. If we did not received the printed goods within 7 working days, WINSERN will charged the amount of the printed goods from your prepaid credit. 
If you have not received your order within the specified delivery time, please contact Customer Service (FEEDBACK) not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectations. 
PLEASE NOTE: We will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause #6). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, WINSERN does not review artwork/documents for content or spelling. In no way shall either WINSERN LABELGRAPHIC SDN BHD or its subsidiaries, officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an WINSERN Agent's action(s). The terms and conditions constitute all terms and agreements relating to Agents participating in the WINSERN Member Program

9. WINSERN Intellectual Property Rights

The names, text, images and logos identifying WINSERN or WINSERN LABELGRAPHIC SDN BHD and their products and services are subject to copyright, design rights and trademarks of the WINSERN LABELGRAPHIC SDN BHD. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, text, design right or copyright of WINSERN or WINSERN LABELGRAPHIC SDN BHD Unless stated in written consent, a Member or party has no right to produce, copy, disseminate the names, text, images and logos identifying WINSERN or WINSERN LABELGRAPHIC SDN BHD and their products and services. If WINSERN LABELGRAPHIC SDN BHD suspects an Agent has violated this condition, the management reserves the right to terminate that Agent's service account and membership as well as demand the return of all materials and information pertaining to WINSERN. In such a case, WINSERN LABELGRAPHIC SDN BHD will reimburse that Agent for the return of materials and payment will be subject to the condition of those materials. WINSERN LABELGRAPHIC SDN BHD also reserves the right to take legal action against any Agent who misuses any trademark, patent, design right or copyright of WINSERN or WINSERN LABELGRAPHIC SDN BHD.

10 Contributions to the WINSERN Website 

While Agents are invited to submit any contribution to the WINSERN Website (including any text, photographs, graphics, video or audio) Agents agree, by submitting your contribution, to grant WINSERN LABELGRAPHIC SDN BHD. A perpetual, royalty-free, non-exclusive, sub-licenceable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to their contribution worldwide and/or to incorporate their contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the WINSERN Privacy Policy. If an Agent does not want to grant to WINSERN the rights set out above, that Agent is prohibited from submitting his/her contribution to the WINSERN Website.

11 Privacy Policy

11.1 We collect information to process your order, This will enhance your online order and delivery           instruction.

11.2 At any time you can edit your account details and email address.

11.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default detail for your order processing and sets up security- soviewing of your account details, designs and order history is password protected.

11.4 To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices – Only the design details are collected if you choose to save or order.

11.5 When you order we allocate you a customer number,capture order details to process and fulfill your order, Invoicing address and shipping address are retained when you register as a member so you do not have to enter them again. Order details are retained so you can view your order history.

 12 Losses from unauthorised cyber-activity

We will take all reasonable precautions to ensure that any electronic data that contains your private information is securely stored and that any email transmissions are protected and are not able to be intercepted by third parties. However, we cannot be held liable for any loss that you might incur as a consequence of any third party intervention that accesses, procures or copies any data that contains your private information from any medium or device we use to store or transmit such information.

In the event that,despite our firm having taken reasonable precautions to securely store your private information, you suffer any losses arising from unauthorised cyber-activity, you agree to forever release us from any claim for your losses.